Thanks Carla_FNP!!!
I just changed sent and archived from 6 months to 6 years, I did not know you could do that.
Click on Admin tab on Updox main page, then click practice profile tab, then click on settings tab, then you can set your sent, archive, and trash settings.
Trash is a maximum of 30 days.
One other facet to the Updox portal that is taking hold for my practice is for those elderly patients who are comfortable with communicating in the traditional manner but have an adult son or daughter, usually the POA, who want to be included in the communication pathway electronically.
I sit down with my patient and their relative and explain what will occur, have them think about it, and once I get a signed consent from the patient to share the information, will create a portal account on behalf of the patient to the designated family member.
My patient will receive everything I send the designated family member, just 2-3 days later by paper.
This has been extra work, and not for everyone, but has been much appreciated especially the marginal patients wavering on or already at assisted living, and family members out of area.
However, if you select and screen the appropriate family member/patient this approach can be an asset to one's practice, and be very reassuring to families.
