Friday afternoon AC froze, was restarted, but then noted that on some patients imported items were gone. Called AC today and they 'repaired' Imported Items but told us about 1000 patient records were lost/corrupted!! We were backing up nightly both locally and remotely but according to Angel Support this does NOT include imported items. We are now missing EKG's, labs, consult notes, PFT's, diagnostic testing, etc for about 1000 active patients. I am beside myself, what do I say to my patients, what do I do when someone needs a repeat EKG and I have NOTHING to compare it with, or we are following trending data (PSA, RFT's, HBA1C's, etc)? How could we be paying for backup, using AC backup module to also backup to a local drive as well and not be informed that we were unprotected for Imported Items??
I do not know if there is any way to get back this data, I am uncertain how to proceed in the future, I believe AC has to inform ALL their clients that they are NOT backing up any IMPORTED items and that somehow this needs to be done by the individual clients!
Yuch.......this is pretty rotten nightmare for my providers and patients and I really feel like AC let me down in a HUGE way!!
James P. Clayton, M.D.
US Virgin Islands
