He got mad and told the staff he thought it was a bunch of crap that he should have to come in the office for a "cold". He told them "all she wants is to rack up another office charge.
I missed this awhile back. But, I do need to comment on it. Again, I wish these thread would default to the opt out rather than the opt in.
Leslie, you handled this beautifully, so I hope you don't think I am suggesting that you handled it incorrectly.
But, I picked and choose what patients to tell this too, but I am often right up front about the office charge. I will sometimes tell them, "yes it is about the money. We are not a pharmacy. We not only make any money by calling in medications and practicing medicine over the phone, it is bad medicine. The pharmacy will still get paid as they should, but we do not."
