Leslie, we too are seeing issues with UHC. Not just the usual bundling, but denial of cliams. Sometimes it only affects us through the irate phone call from the patient: "Why did the lab bill me? Did you file the claim wrong? You did unnecesary tests!!" Seems UHC is now rejecting what we consider standard screening tests on preventive visits (Yes, the do pay for physicals here). Like, uh, std screening? Hepatitis screening? We won't even discuss mental health screening. Only 2 companies pay for that-- Aetna and HIP.
Generally when the patients start yelling at me that we filed the claim wrong or ask me why they got a bill, etc, I usually tell them why I did the tests I did, and tell them to take it up with their insurance company. One actually had the nerve to come in and throw his bill on the front desk and tell my office manager to get on the phone and "fix this". He was politely told that it's HIS health and that it's between him, the hospital's billing department, and his insurance company - it was not our job to insure that he would never get billed.
So far we're not seeing a whole lot in the denials area from them yet.
Regards,
V.
