Apparently this is a somewhat more difficult upgrade than before.

I upgraded my test computer (home with a backup database from the office) with AC support. I was coming from V7.0.10.

It had to be done with an extra separate conversion step than usual. I am unsure whether this was a V7 thing or even V6 would require this. One issue, I know, was correctly transferring co-pays. Because this is not being used as a PM machine (I was not doing that in the office either) any issues with co-pays was not a big deal with me, I have other ways of tracking them.

Another issue is that SQL 2012 is NOT supported on XP and server 2003, there are a few other issues as well, including possible errors if all Windows updates are not done prior to the AC installation.

I've never seen AC specifically recommend doing the upgrade with support. I did have issues with the upgrade from V4 to V5 and required help. Perhaps they are becoming more conservative, but my suspicion is this is, at the least, a more tricky installation.

I would take them at their word and use support.

Wendell
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them