Today I received an email from AC advising me about the impending upgrade of my version to 6.5. I think we're now at 2 months from when it was first released. In the email was a link to watch videos on the process. I'm told I will be invited to upgrade in the next few weeks.

Having watched the videos, the process is quite elementary and can safely be accomplished by a dumb high school graduate. Why is AC instituting this silly process? Why do I need a tech support appointment for about 3 hours? I personally find this quite silly and incompetent. I'm sure others have been similarly frustrated. What explanations have you received?

Clement