I received an email yesterday that my Guardian Support would be cut off in 48 hours because my credit card expiration date wasn't correct. Furthermore, I was informed that my fee to repurchase the support would go from $600/YR (my PA and me)to $1990/YR --- all because my credit card info needed to be updated.
First of all, I am pretty sure that I heard AC leadership at the User's Conferences say that current users would be price protected and that the new pricing would apply to new people as they signed on with AC. Secondly, the increase from $600 a year to $1990 is almost a 4 fold increase, which is not fair, and furthermore, not in keeping with the philosophy of the company as I understood it, not to maximize fees.
I have asked for a supervisor to contact me to discuss this but have not gotten a reply. I have emailed billing, left messages with billing, with technical support, and thus far, have not gotten a reply.
According to the email I received I will not be able to ePrescribe after 3 pm tomorrow.
Somebody HELLLLLLLLLLLP ME!!!!!!!!!!!!!!!
