It also seemed like a survey designed by someone who was not very familiar with how AC is used by most practices. They spent several questions asking about what features we want in a patient portal. They seem not to know that we already HAVE a patient portal in UpDox, it works very well, I think most of us are very pleased with it, accustomed to it, and have no wish to change. AC is clearly way behind the power curve in developing features that we really DO want, so why dilute the effort re-inventing the wheel? It gains them nothing in market share.
It would be interesting to hear a clear statement of AC's priorities; increased satisfaction [fix things on the 81 list or other know bugs], increased market-share [marketing/sales function but doesn't do anything directly for the installed base], or increased revenue [more sales or more add-ons, this benefits the installed base where functionality is added *QUICKLY* by integration with third party solutions]
It is obvious from the board posts (and off-line conversations I am hearing) that the natives are restless, and increasingly so.
