I have been on version 7 for a while. Will I be"rolled back" to 6.5? Communication has been poor regarding what's going on and I can never get answer. I was encouraged to get EZ claims as a"band aid" , but that hasn't worked either. When we ask for help , it seems Claire is the person we need, but she is frequently unavailable.
Ezclaims is supposed to have a direct interface, but it does not seem to work. This has ruined my cash flow.
I frequently get dumped out of the program (not crash), but end up on my desk top.
I need to see my patients and not fight a system that's supposed to help me.
Even though I am testing the system, I still had to pay for support. That $995.00 should have been waived for beta test sites!
Very disappointed!
Sounds like you need to communicate with someone at AC.
In no particular order:
1) I used EZClaims some time ago and it seemed to work. I was trying to also use Office Ally and OA and Illinois Medicaid were not playing nice and each blamed the other. It did output from AC however. Now that might have been V5, I have not tried it since, but it should work.
2) Beta testing is not for the weak of heart. You are putting your data at risk as well as your billing. It does require diligence and close communication to make sure that all is going well. One of the prerequisites for beta testing is that you are subscribed for maintenance, while it might be nice to throw you a bone, asking for rebate on support seems asking for a lot.
3) I have rarely, if ever, been dumped out of V7. Again, sounds like you need to talk to support.
4) I have had some issues and only once did I need to be kicked up to a higher level to get support. Most of the support people were able to help me. Granted, it did not relate to the PM areas, which are new, but I think support has been briefed on V7 particulars.
5) I don't know how difficult it is to downgrade go V6.X, but given your issues, this does sound like a reasonable thing to do. Since V7 has been working for me, I would stick with it until it moves foreword. It would appear to have been stalled while they roll more needed corrections into V6.5 and clean it up.
