Thank you Andrew for your response. It might be a partial solution to the problem if in AC you were able to merge the patients charts for duplicate charts. We have also looked at the
http://patientpoint.com/ system that allows the patient to be identified and verified by name, DOB, address. This system you do not have to have a PIN number which seems to be the MAJOR problem with patients remembering the PIN number when they come in. Which in turn, goes back to the front office having to stop and reset the PIN number for the patient. We have merged the duplicate patients in phreesia but this still is a recurring duplicate problem when you hit Ctl F11 to bring the chart into AC. So for now, it is easier just to use phressia to check in New Patients and patients with a change in insurance. Even with new patients, there is alot of fields that are still not being filled in inside of AC (ex. cell phone numbers, work numbers, pharmacy, parents or guardian names,school names, how the patient found us etc.)This is also not always being filled in or changed on existing patients when there is a change made. Alot of the times the insurance is not changing in AC. You will have to wait on the print out or go into phressia where the insurance has been verified and manually change it in AC. Seems like there could be an easy solution to these problems. Especially the way phreesia identifies the patient without a PIN number that is always forgotten by the patient. Any further insight to making this easier would definately be appreciated. We completely understand trying to keep patients information safe, but i think there should be an easier way to do this!
