The issue (Geek speak): The HL7 character that Amazing Charts (AC) uses for an apostrophe is actually a left single quotation mark (U+2018 rather than U+0027). The result is that Phreesia does not recognize this character and generates a ? instead. Our technicians now have a new mapping tool, which should solve this issue. Dr. Mody , I believe you are working with JP (Phreesia Technician) to test this solution?
Jim: I apologize for the delay in getting this issue resolved ? since I read this thread I have been pushing hard for a resolution. Thank-you for your patience.
Dr. Mody: While a patient computer based log-in is still on Phreesia's radar, after extensive feedback from our customers the decision was taken to focus on our payment applications to help practices increase collections and accelerate cash flow - this has been hugely successful for our clients. We do not have a release date for the on-line log-in functionality.
Gale / Jim: The reason Phreesia has these steps in place is for patient authentication and ensuring patient privacy. As a patient I would not want to use a kiosk where anyone could enter my last name and DOB and have access to my PHI. Patients need to have their information protected. I don?t know if the other kiosks handle patient?s health and demographic information, or if they allow patients to review it to make changes and updates. If they did though and only authenticated using last name and DOB, I would not feel safe using those systems, especially at large clinics where there is very little staff supervision. That being said, I do understand your request for a simplified option. Phreesia did just release an update to streamline those steps to start the check-in process. Your practice can now set the start page on the PhreesiaPad to be the PIN page. We have also enhanced the loading of the patient roster once the pin is entered, so that it loads instantly. Please contact your Account Manager to learn more.
Jim, you also mentioned that Phreesia generates a duplicate patient in AC if a patient?s name is entered differently on the Phreesiapad (i.e. Ben Vs Benjamin). If a duplicate patient appears in Phreesia we allow you to merge these records on the Dashboard, but it sounds like Amazing Charts doesn?t have this functionality? We are more than happy to work with AC if they ever wanted to develop a ?merge patients? function, but the change would be required on their end.
I want to extend a sincere thanks to you all for your valuable feedback. I have passed all your comments on to our Product Development team, so we can continue to improve your Phreesia solution.
I can be reached on my direct line (646 502 8857) should you need any further clarification on the above.
Gratefully,
Andrew
