It would also be nice if Phreesia had a easier way for patients to check in by themselves without staff having to enter a password, select which patient and hand them the pad. I dont understand why a patient cant pick up the pad put in thier own name and/or DOB as a check in method without the PIN numbers. The PIN seems to really confuse the patients.
I have gone to many other offices that have personal check-in kiosks where I entered only my last name and date of birth to check-in without any staff assistance. However, if you attempt to use Phreesia in that manner and the patient types in the name "Ben Smith" and Amazing Charts has the patient's chart as "Benjamin Smith". Phreesia will automatically create a new chart for "Ben Smith" in Amazing charts (that cannot be deleted). This occurs even if the patient clicked on the "Established Patient" button before entering the name. The only way to prevent that from happening is to do as Gale states above and that is to have the staff member get a phreesia pad, click on office use, enter the office PIN, click enter, click the patient's name on the appt. list, then give the pad to the patient for them to START the check-in. That is alot of steps!
Andrew (of Phreesia), could you address why Phreesia does not consider a more simplifed option of PATIENT only check-in that eliminates this frustration for us AC users?
