Our policy is we have 1 person in the office who deals with the reps. We schedule luncheons only on Fridays and only if it is a new product and if they bring a speaker with them. We don't allow reps to talk to the providers in between patients unless the provider requests to speak to a particular rep. We ask them nicely to have a seat in the waiting room and we will bring out the signature when it is done. If they insist on witnessing the signature we have the rep stand near the front desk and have the provider step out of their office and wave while signing. We do accept coffee and treats from time to time and have a pretty good relationship with many reps. Most are very polite and get out of the way when a patient is trying to check in. If they are in the way we ask them to please have a seat or come back at a better time. We get lots of samples and have 3 drug closets in our office and have very few issues.
