Melanie,
I should have added that the secure messaging is more efficient and quicker than voice mail in my opinion--my nurse copies and pastes the messages from updox to AC to send a message to me and make part of permanent record, with voice mail she has to type and send.
Plus the computer is visible and she keeps the updox screen open and in real time is glaring right at her to get it done.
Also older patients who don't feel comfortable with computer i get signed okay from kids to recieve their info via portal which has been helpful, and the dreadful two page medicare assessment form we have been mandated to do as of JAN 1st if we bill out a medicare wellness exam I have available by portal as well as med refills, script refills and demographic form to fill out, which helps with efficiency.
On the other end when I send out the summary my wife has typed up attached handouts for all the health maintenance stuff like exercise diet alcohol use smoking etc. which my nurse based on my summary will attach as needed--
