Currently, when a phone message come in from a patient about something - such as, "Pt. wants a refill of antibiotics" the M.A. documents it on the old-school phone message book log (which saves a carbon duplicate), and clips the message to the paper chart. We write our answer to that "No, need OV if not better" and the chart goes back to the M.A., who calls the patient back, documents the date/time of the call, and tapes the message in the chart.
Keeping the phone messages linked to a pt. chart is obviously necessary for medico-legal reasons.
How are these messages permanently "saved" to a pts. chart in AC? Sticky notes are not permanent, so that can't be used...
Melanie
