My staff documents phone calls as messages in AC. Your MA would send a message to the provider, the provider then writes back his response and sends it back to the MA. The MA can then document what she needs to write and save it to AC. AC keeps track of dates on the messages.
This is a permanent part of the chart if saved.
Thanks, Marty, that is exactly what I wanted to know. So, to be clear - if our pt. Jane Doe calls and asks for a mammogram req., and the staff calls her back and say she hasn't been in in a year and needs a clinical breast exam first, the emails exchanged between the staff and myself documenting this can become a permanent part of her chart, as long as they are saved?
Where in the chart would we look to find it, if we needed to in the future?
Does is get saved as an addendum to her chart, or is it saved somewhere else?
Melanie
