Dear Bridget:
I would echo David's comments. We've been using Updox for about a year and it's great. We don't use the portal but use it for all our incoming faxes. My medical assistant handles all the incoming documents to Updox. In a small office it's best to have only one or two staff persons doing it so they are well trained and consistent.
The program is a little hard to figure out at first, but once you get the hang of it is really simple to use. What aspects of the system are you having trouble with? Have you figured out the Updox Connector? Have your figured out how to use the Address Book?
