Its a tight rope walk, but I agree with Leslie--there has to be a mutual respect and your office manager has to concede to your directives, but out of respect not out of fear. My father in law who has retired ran a 20,000 acre dry land wheat farm for years, and told me something over a decade ago I never quite forgot. He said never ask a hired hand to do anything you wouldn't do yourself, which I think translates well to the present discussion. He also has a sign hanging up on the wall of his shop that says "screw up one more time and you will be on permanent vacation" I think we have to try to understand our employees and their needs, but at the same time demonstrate that we are the one who pays the bills for their screw ups. If anyone figures out how to do this gracefully please send me a memo!!! jimmie
