Every patient that I have seen in the last 6 mos and has provided me with an email has been linked to our portal. It has been an invaluable communication tool. It has reduced phone calls and faxes. I agree it is treated similar to voice mail. Patients do not have an expectation of treatment on-line any more than they did by phone. Reducing phone calls for refills/results/simple questions has freed up the lines for patients to get through more quickly. PATIENTS LOVE IT!!!!!!
Now if we could have on-line scheduling with Updox that connected to AC!!! The more this gets centralized, the better. Updox provides us a website, portal, secure messaging, and faxes. We even have our forms on the Updox website so new patients can have everything filled out and sent in before they ever get here! It makes sense to add scheduling to this platform.
Can you tell WE LOVE UPDOX!
