DJW,
A couple preliminaries: just to be clear, when you say you would appreciate "any comment from anyone from AC", you should understand that you will not get that here. The forum is a great place to get (hopefully useful) information from other users, but it is NOT from the company.
If you do want to contact the company, we find an online chat to be the most efficient way to go. While they are often available immediately, you do sometimes have to wait a bit. We have had an issue with email requests bouncing back, too. Just keep "pinging" for help every few minutes and you should get some help. Obviously a staffer can do this and then call you over when AC comes online.
Lastly, most people on here prefer using real names, so if you feel comfortable doing so, please tell us yours and add it to your signature.
As to your issue: you posted a few days ago and my suggestion was to roll back to V5. I would still stand by that. AC can help you with that step, if necessary.
On the other hand, it does sound like your network setup is a little unconventional (for AC) and may well be the source of your problems. It also sounds like your IT support is not all that it should be. As Sandeep says, it is unclear exactly what your hardware consists of, but it seems very unlikely that your answer is to throw more money at it to upgrade the server (after all...AC runs fine for you on a Dell laptop)!
Again, I would recommend that you end your suffering by going back to V5. You can immediately get back to work without any more hair pulling. In coming weeks have some additional discussions with your IT people, and wait for a more stable version of 6 from AC.
At this point, I cannot recommend another IT resource that can host AC for you and provide good support. On the other hand, such a resource will likely be available soon.
Last edited by JBS; 08/10/2011 2:25 PM.
