I have been using paperport 9 connected over the local network to a brother MFC-8860DN all in one fax for several years. It worked ok, but I found myself printing out faxes, having the staff manually fax them, then scanning them back into amazing charts (which was tedious). I just didn't find the integration very seamless. The markup function on the paperport software wasn't great.
This past weekend, at ACUC, I signed up for updox and so far I am impressed.
Some notes:
1) my current hard wired fax number was not portable, so updox issued me a toll free fax number. I was under the mistaken impression that a toll free fax number cost extra over a toll number. It doesn't. It's the same first 500 pages included in the $30 monthly fee, then 4 cents a page, or additional "fax pack" 500 pages for $10 (2 cents a page) .
2) I can have my Brother fax machine forward to the toll free number, however currently I am just manually saving the faxes received in paperport to the updox import folder which automatically scoops things up into updox. I just do this a few times a day and it takes less than a minute each. However, I will probably just go with the forward feature, but I will wait to see how many fax pages I consume a month. It will probably be well worth the extra $10 or $20. I could go with the snappy fax forward to email solution, but that is not HIPPA compliant (not that the HIPPA police are on high alert for this activity - they have bigger fish to fry).
3) The updox annotations are really slick and uploading into amazing charts is very easy.
4) I have already shared a few radiology reports with patients through the portal (included/ no extra charge) - nice.
5) I wish I could just dump the old hard wired fax line all together, but we still occasionally would like to send a manual fax. Plus the fax line is used as a call out line for my burglar alarm and refrigerator temperature alarms. And last but not least, there are probably hundreds of fax senders with my current fax # scribbled on a fax list on the wall and/or programmed into speed dial buttons. It would be a PAIN to change our fax number unless we absolutely have too.
