Jack,
I do not think any of us here are naysayers. Bert, Wendell and many of us who have used AC for a long time have been asking for basic improvements for a long time and are equally discouraged about not seeing these (changes to the letter writer, import items improvements, problem vs. diagnosis). We have had to accept the explanations that Federal mandates have changed the plans for the "growth?" of AC. Personally, I do not care about the PM, HM or MU as I think it has done/will do nothing but bog down what has been a very useful and intuitive program. But I have also had experiences with other EMRs long before these mandates and the responsiveness from them to their users was much worse than what I have seen with AC. I agree that Jon or one of his representatives should come to the boards and beg for your patience and it has been suggested to him that some type of regular newsletter be disseminated. My only thoughts about why these are not being done is because, like you and your desk full of things needing to be done, one must prioritize. And the government, as usual, put its dirty fingers into the batter and is stirring things up.
Hang in there. I know one thing. Jon will continue to work hard to make AC a great product. He is very, very sensitive to comments from and concerns of his subscribers.
