I have been using UpDox for a year now and the secure email feature has been great for my practice. In fact, I've acquired several new patients because of the fact that I will communicate with them via email. More and more patients are wanting this avenue of communication and I do believe down the road it will be reimbursable.
My only issue with UpDox is that I have patients swearing that they are not receiving my emails from UpDox. I'll get them returned as 'Unread'. The patient will check his Inbox and JUNK folder and nothing is there. Has anyone else had this problem? Fortunately now Updox has the feature of notifying you if the email was not read but I can't figure out why certain patients are not getting the email at all. I'll talk to Tobin about this issue with UpDox as well but just wondering if anyone else has had this issue.
