Hey, I too have this problem all the darned time. If I am signing a bunch of charts at the end of the day when i get the print encoutner window sometimes I get "1st Encounter" and nothing else. Once that bug pops up in one chart all subsequent charts do the same when I sign them. The only way to "fix it" is to exit amazing charts and wait a few seconds and start it all over agin. I reported it once or twice using th bug reporting feature in AC. I'm still using 3.6.9