David, you are correct. It took us awhile to realize that the 127 messages accumulating in the mailbox pointed to a greater problem. Another issue is the inability to view an incomplete note because it is in another's mailbox, so if the pharmacy or hosp calls about an rx or diagnostic study ordered, I cannot clarify due to inability to retrieve the note. Thank you Bert. i have reset the password and hope to complete all messages before the AC conference in providence next week. Regards to all, hope to see some of you there.