I have tried to reconcile all orders....finding lots of stuff that isn't coming back as one would expect it to. Right now I have just finished up Feburary. Sent out letters to everybody who didn't do the things I ordered and will clear that month out. Question.....to what extent should I take the follow up on orders not carried out by patients? I think that I will be just sending a strongly worded letter stating that I cannot be responsible for the outcome if they do not follow through with my recommendations. I don't really want to fire every patient who doesn't do every thing that I recommend.