My orders for labs and xrays go to labdoctor. When the results are imported, the person doing the importing goes to the view orders section and makes the orders as completed once the results are imported. We then go back and send out reminders when 2 months go by and orders have not been completed. Some labs are drawn in office and we know they are done unless they get lost. Other times we print the order for the patient to do the lab or xray at another time. We track both. I'm really surprised at the # of mammogram that I order that patients just decide not to do. Labs too. I just wish that the "reconcile to order" drop down in the imported items area worked. It would save multiple steps.