Our group has been having exactly the same problem. When we switched from Version 4 to Version 5 we have had nothing but problems with terminals being dropped from the network periodically. We have up to 31 users. We have spent hours with technical support from AC and have gotten nowhere. We are using Microsoft 2003 Server/SQL database. We are usually able to get the system up and running by going to the main computer at the server, clicking on the "IT guy" and having it go through the series of checks. This is very annoying and frustrating as it is disrupting patient care and workload. The error screen that comes up on the desktop terminals is always the same "There is a problem preventing Amazing Charts from starting".... "There was a miscellaneous error while trying to start up. Please contact techical support"....ERROR Invalid procedure call or argument.
I am not a computer expert by any means but sense that our problem is exactly what is being described by others on this thread.
I am also not clear on what the solution is or should be.
Is AC aware of the seriousness of this problem?
Is the problem going to go away with the next version?
Any suggestions on who might be able to delve into this more?
Is the problem with not having a powerful enough server?
Thank you.
Stephen Mac Kerrow M.D.
Pueblo, Colorado
