Travis, may I make one other suggestion and I hope this does not sound too righteous or Helen Reddyish (Remember the song "I am Woman Hear Me Roar"?)and this is something I have to keep reminding myself also. Try not to call your staffers "girls". I had an employee tell me one time how insulted she felt every time I told a patient that the girl at the front desk would take care of every thing for them. And, thinking about it I realized it really is demeaning. Not one employee in my office is a "girl". So I have had to retrain myself to refer to them as "staffers, staff members, scheduling specialist, medical assistant, billing specialist, medical records specialist", etc. I really do think the patients respond better to those terms also.
OK, enough of sounding like Andy Rooney.

Leslie
Hospital Employed Physician Who Misses The Old AC

"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "