Also, Travis, one other thought. Why can't your front person, who is already scheduling the previous patient for surgery, simply ask the person who has just come out of a room to please have a seat and she will be with them in just a minute? This leaves the back office person to do back office stuff. Also, when we seem to get behind up front on a really busy day, my staff may simply tell the patient they will make the arrangements and call them either this afternoon or the following morning and let them know the details. Then when things slack up a bit, they get on the phone for pre-auths, xray appointments, consults, etc.
