Does anyone have a url for a physician portal to NewCrop? Sending scripts is working well, but I have no way of accessing refill requests. I can't open every chart every day to see who's requested a refill. NewCrop's customer service line was out of commission when I tried to call them.
My method to check refill requests:
1. Click on the "Electronic Prescribing" menu item under "Online Services" on the top of every AC window (as DocB mentioned above,
Ctrl-P is the keyboard shortcut).
2. The NewCrop Admin window opens, displaying the Pharmacy Renewal Requests with a list of patient names. If blank, you have no refill requests.
3. Make note of the first patient's name, then close the NewCrop window and return to AC.
4. Find the patient by using the Patient List search box.
5. Right-click on the patient name and choose "Medications & ePrescribing" from the drop-down list.
6. The prescription writer window opens. From the "ePrescribing" item at the top left of this window, choose "Manage via NewCrop screens".
7. The NewCrop "Compose Rx" window opens with the patient' med list. At the top of this window is a line of text, for example "
Pharm: 2, Fax: 0, Pend: 0". If "Pharm: #" is in red, then there are refill requests waiting. Click on this text.
8. The NewCrop window switches to "Admin" (same screen as step 2, but the patient name is now displayed at top left, just over the list). Click on the patient's name (in the list of patients -- it is in blue text).
9. The window changes to "Select Pt. prior to Accept or Deny". Click the patient's name (yes, again).
10. The window changes to "Confirm pharmacy request and renewal match!!!" (I love the triple exclamation marks, very professional). Fill in the Refills on the right side, and click the red "Accept" box. The window changes to confirm the renewal.
11. Click on the "Pharm:" etc. line of text at the top of this window and note the name of the next patient. Start back at step 3 above until there are no patient names in the Pharmacy Renewal Requests list.
Click 10-11 times for every renewal. Confusing, crowded and non-intuitive windows. Good job, NewCrop.
