Don't get me started on Wal-mart. They can open clinics there, but they can't afford a REAL fax machine. They actually have a HOME model. If you call their fax number, it will act as a phone line. If it is a fax, then it goes through as a fax. So, anytime, someone calls the fax line, it can tie it up for up to 45 seconds or so.
I won't even fax to Wal-mart anymore. If it's a Medicaid patient, I just tell them we don't participate with them.
As much as I was against ePrescribe and that was only when it was done via the web, faxing scripts is so frustrating. Do you know how often a pharmacist actually tells us, "oh our mistake?" Yep, about twice in over a year. Today, a pharmacist said something like, "Oh we probably we threw that away because it looked like a duplicate." I understand that Cefzil tablets looks like Cefzil suspension, but it's your job to read the script. My fax server tells me exactly the time the script goes through, etc. I know that there may be times when they don't go through, but it can't be that many.
I wish someone would actually do a study and send 100 scripts from 20 offices to various pharmacies and see what the fail rate is WHEN the fax machine said it went through.
**************************
Now as to NewCrop. It shouldn't matter whether it is free or $100,000. It should say Active.
I must say that the "Ping" support is awesome. Not that they fixed it, but they tried. I have been holding now for over an hour for the phone support.
