It has been very frustrating to me that when a patient calls in for a refill on a medication that there is no way to update it in the computer without generating another visit. I end up going in and writing over the last note, as if the patient was in for a visit in order to be able to change the last refill date on a particular medication, in order to document it. Other providers do not bother to do this, as they deal with more of the telephone refills than I do and therefore there is not a good record of how many refills the patient has had for a medication. The secretaries at our office write phone messages, including requests for refills on a message pad and it ends up getting scanned in, but unless someone thinks to look for it, there is really not a good way to keep track of medications. I understand that the office staff not utilizing Amazing Charts to the full extent may be contributing to the problem, but there is still no way for me to easily document the refills I authorize. If there was a way to go into a different interface and update medications without going into the last note, this would be helpful.
