So what are you going to do? You should send it back, since it has a 1 month guarantee.
Unfortunately, on eBay this situation has made the version 9 more valuable, so it's currently selling for close to $1500 on the "buy it now" and I'm sure that the rare ones going for auction will all go for over $1000. One trick might be to buy one of the DNS8 upgrades (
these go for ~199.99 ), then purchase the DNS9 upgrade for $250.00 asking price. Ask Linus from Knowbrainer if just having the DNS8 disk is all that you need for the upgrade...
In the past, Nuance programmed into their upgrades code that would only upgrade a program that has been actually set up in a computer, so if you have DNS disks that you can't setup due to a lost password or you have broken or lost "full version" disks, even if 2 to 3 versions back, you're out of luck. I recently asked Linus (from the Knowbrainer DNS reseller company) about this, since that is why I haven't upgraded to the DNS9 medical, and he stated that nowadays you only need a disk to be in the CD caddy, which is what Microsoft asks for. In any matter, he would be willing to help out with the setup.
