Home Forums Discussions Feedback and Recommendations Subject: Seeking Guidance with Data Export Request from Amazing

Hi everyone,

I first want to thank this incredible community — over the past 20 years with Amazing Charts, this forum has truly been one of the best parts of the experience. The knowledge and support shared here have been invaluable.

Unfortunately, I’ve recently had to move on from Amazing Charts, During this transition, I requested assistance from Amazing Charts for a data export of my patient files.

For the past two months, I’ve reached out multiple times — via phone calls, emails to tech support, and live chats — and each time I was told my request would be escalated or that I’d hear back soon. Unfortunately, I still haven’t received any response or results.

I’m extremely disappointed by the lack of support, especially as I still have a paid account through next summer. Before I consider more formal actions such as contacting the BBB or my credit card company, I wanted to reach out here first to see if anyone from this amazing forum could offer guidance or share similar experiences.

Thank you all again for your time and for everything this community has contributed over the years.

Best regards,
Dr. Yohan Park

I can export all your data to PDF. Each patient will have their own PDF file that will include data from the database (SOAP notes, demographics, medication list, problem list, allergy list, etc.) and all the imported items.

Reach out to me a james at dataintegrationsolutions.net for more information (email in my profile).

James

Sorry to hear you are having issues. Seems Tech support is going back down the tubes as we have experienced in the past. I have had an email in to a representative since July about a problem I was told "could be fixed". He initially emailed and said had called several times and left messages but there were no messages on the answering service for MY office. I subsequently emailed him and nothing in return. That problem has not been fixed.

I now have an additional problem that started about a month ago and today started having PHQ-9 issues.

I tried to log in for support and the log in information for support is different than the account I've had for years. That account still opens but will not allow you to get help. I am not sure when this change occurred, did not see any notice but I did post about it in another thread a few weeks ago.

I am currently in the chat box, not logged in and go this message " Our specialists are busy right now but will be here to help you soon."

In answer to your original question, just contact JamesNT, pay him and move on! Save yourself the headache with AC support.

We are lucky to have James who can handle this.
It is another example of the sad state of affairs at Harris/AC that you go the response that you did, yohanpark. Good luck. JamesNT will take good care of you.

Thank you all for the kind words.

JamesNT

Among the many reasons for me to retire was my sense that my 15 year run with AC had run its course.
My experience with AC over those 15 years has been good, and I am grateful for that.
I decided not to renew my subscription for support, which does leave me "bare" for the next 7 years of record keeping.
I have several layers of backup, but may still contact JamesNT for another layer.

As a heads up to the original poster and anyone contemplating a switch of EMR:
When I had email contact with a representative of Harris about ending my support, she tried to charge me an additional fee by referencing a 90 day cancellation clause, which undoubtedly is somewhere in the EULA....

My best to all who remain in primary care and on AC.
I will continue to follow the forum to see how things are going.

Ton Zwaan
Exeter, NH