Home Forums Discussions Problems Erx slowness

I am going to open this for anyone to chime in.

After clicking on writing a script, it takes approximately 40 seconds before the Rx writing window appears. When starting to type in the Rx it is also very slow. Is anyone having the same issues. I am trying to figure out if it is a local problem on my end or a general problem. This to me is unacceptable to be watching a spinning circle for that long before I can write a script. Did anyone have this problem, was it fixed and what was doe to fix the problem?

What version of AC?

I have seen intermittent delays of a 5-10 second nature, mainly with controlled substances. It seems to be getting more frequent/longer over time (have been using AC since 2018 when Soapware folded) not sure if that's related to the size of our database?

40 seconds is certainly unacceptable. Time for a support call I think.

Version 12 is the AC version. have not comited to the latest version yet.

I agree with DocMark, I have seen some slower responses lately. I have been on AC for some time, around 2009 or 2010 but don't think it is related to database. Slowness on imported probably is database size related. There has been some discussion woith AC about prescribing slowness more so with ECPS. Supposedly the next revision of Version 12 which is 12.3 is supposed t help with prescribing issues. I have not changed and am still on V 12.0.0