Insurance Not Populating on Orders

Insurance Not Populating on Orders
by ChrisFNP - 09/12/2025 7:02 AM

find past insurances
by Naeem - 09/11/2025 9:41 AM

A Tale of Woe: Only Partial Backups
by JamesNT - 09/05/2025 3:29 PM

Need suggestions
by ChrisFNP - 08/27/2025 7:25 PM

ryanjo
Central Florida

Posts: 2,084
Joined: November 2006

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Insurance Not Populating on Orders #80782 09/10/2025 12:40 PM
Joined: Oct 2015 Posts: 134 Likes: 1 Johnston, RI tcosta OP Member
OP tcosta Member Joined: Oct 2015 Posts: 134 Likes: 1 Johnston, RI	Hello all. This seems to be a new issue. We're on version 12.0.0. and we use ACPM for new patient registrations. For some reason, when I register a new patient, their insurance information isn't carrying over from ACPM to AC, unless I open the AC chart and click "Refresh ACPM Insurance". Has anyone else had this issue? It's only been in the last week or so that this has occurred. The doctor will enter an order and the insurance doesn't print, so I have to click the button first then he or I have to redo his orders. Trista C.

Re: Insurance Not Populating on Orders tcosta #80784 09/12/2025 7:02 AM
Joined: Nov 2009 Posts: 757 Likes: 18 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 757 Likes: 18 South Texas	Sorry we don't use ACPM.

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