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Posts: 1,612
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#80658
06/03/2025 8:33 AM
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Joined: May 2009
Posts: 202 Likes: 1
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Joined: May 2009
Posts: 202 Likes: 1 |
I came to work and my AC is "uninstalled" on server. It says license is expired - and it did not. I am not able to get in touch. There is no chat anymore, and they are not returning my calls. What is happening? I have full schedule today. I can not even call and cancel patients since i do not have an access to AC.
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Joined: May 2009
Posts: 840 Likes: 2
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Joined: May 2009
Posts: 840 Likes: 2 |
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Joined: May 2009
Posts: 202 Likes: 1
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Joined: May 2009
Posts: 202 Likes: 1 |
they are no calling back. I left 4 messages
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Joined: Nov 2009
Posts: 780 Likes: 18
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Joined: Nov 2009
Posts: 780 Likes: 18 |
Yikes sorry to hear this. Please keep us posted. Might try to PM Mark@AC here on the board.
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Joined: May 2009
Posts: 202 Likes: 1
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Joined: May 2009
Posts: 202 Likes: 1 |
Update: I was able to reach Scott, and then Becca from tech support was able to assist me. They recently redesigned their website, and the "chat" button is now located in the lower right corner. Since I use two monitors at a wide angle, the button wasn't clearly visible, it looked more like a social media link. In any case, the issue is resolved, although no one knows exactly what happened. The entire directory was intact except for the .exe file, which was missing.
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Joined: Nov 2009
Posts: 780 Likes: 18
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Joined: Nov 2009
Posts: 780 Likes: 18 |
WOW, glad they could help and all is well. Tech Support has always been good to me. Thanks for the update.
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Joined: Nov 2009
Posts: 780 Likes: 18
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Joined: Nov 2009
Posts: 780 Likes: 18 |
Okay so here I am with a complaint for Tech support....maybe not the support itself but the way AC has it set up now. I have a lab import that will not match and can't get rid of the notice of failure to import, comes back every day.
I thought I would log in and chat with support, get resolved and go on with my happy Friday. I click the link in AC for help and it takes me to a landing page for "registered users". It won't let me log in, "email or password" doesn't match. I go the Amazing Charts website and log in as normal, can view my account and various tabs, it says in the banner "clientportal.amazingcharts" the Help link take you to the "portal.amazingcharts".
Looks to me like they are 2 different sites that the log in does not transfer! WHY just why? Has there been an email explaining this that I missed? I just logged in to AC with the last post on this thread so something has changed withing the last 60 days!!!!!!!!!!!!!
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