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#79778 05/05/2024 12:12 PM
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Bert Offline OP
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Has anyone EVER had the program crash when clicking on Sign Off or Sign It? I have NEVER had the program crash at that point since its inception. Version 1.0.


Bert
Pediatrics
Brewer, Maine

Bert #79793 05/07/2024 7:56 PM
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Still get random crashes on various actions.
Inconsistently sometimes every 2-4 weeks. They randomly more like last week. I think things break on then back end and some client side bugs.

Still the biggest request- track down and eliminate crashes and .net errors.


This before any new features. Chime in how often do you get crashes?


Larry
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beagle #79794 05/07/2024 8:13 PM
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Yeah I was just saying those two are probably the only two I haven't ever gotten. When I choose a diagnosis, it will run out of memory. The most crashes occur when looking at graphs. The crashes would be less painful if the program started up quickly.

I guess if you look at all the versions over the years, it's probably good that there aren't more. I have to say that Jon's development of the ability for the note to be saved if it crashes right in the middle of the note, is brilliant. Never had it not work.


Bert
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Bert #79795 05/08/2024 5:52 AM
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I've had the 'resurrect the last note' fail about 20% of the time which makes me always write down the BP's on paper as for some damn reason BP readings live in my live databank about 5 seconds

koby #79803 05/10/2024 9:44 AM
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Bert, I can not remember a time where it crashed on Sign Off or Sign It when closing the chart.

Beagle, the most amount of crashes I see now with V11.5 is when I have more than one thing in the Write Orders stage. It doesn't happen all the time but very frequently. If you open 2 tabs say the Labs and Imaging with orders in both, so there are 2 orders in the Order Queue then it is likely going to hang up when you hit print. The program has to be shut down and restarted. There is no way to get it back to the chart or past this window without restarting the program. I have had tech look and there is something hanging up in the Windows portion not AC, so the problem does not show in the crash log of AC.

Bert, I rarely look at the charts, not many pediatric patients for me. Diagnosis memory happens occasionally. I find problems with the diagnosis when there are too many diagnosis saved in the chart. I think the max is 100.

koby, I rarely lose a chart when it crashes. For me I would say less than 10% of the crashes does it not work. We also write down the vital signs on an intake form, just in case. Old habits are hard to break.


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Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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