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#79778 05/05/2024 12:12 PM
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Bert Offline OP
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Has anyone EVER had the program crash when clicking on Sign Off or Sign It? I have NEVER had the program crash at that point since its inception. Version 1.0.


Bert
Pediatrics
Brewer, Maine

Bert #79793 05/07/2024 7:56 PM
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Still get random crashes on various actions.
Inconsistently sometimes every 2-4 weeks. They randomly more like last week. I think things break on then back end and some client side bugs.

Still the biggest request- track down and eliminate crashes and .net errors.


This before any new features. Chime in how often do you get crashes?


Larry
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beagle #79794 05/07/2024 8:13 PM
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Yeah I was just saying those two are probably the only two I haven't ever gotten. When I choose a diagnosis, it will run out of memory. The most crashes occur when looking at graphs. The crashes would be less painful if the program started up quickly.

I guess if you look at all the versions over the years, it's probably good that there aren't more. I have to say that Jon's development of the ability for the note to be saved if it crashes right in the middle of the note, is brilliant. Never had it not work.


Bert
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Bert #79795 05/08/2024 5:52 AM
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I've had the 'resurrect the last note' fail about 20% of the time which makes me always write down the BP's on paper as for some damn reason BP readings live in my live databank about 5 seconds

koby #79803 05/10/2024 9:44 AM
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Bert, I can not remember a time where it crashed on Sign Off or Sign It when closing the chart.

Beagle, the most amount of crashes I see now with V11.5 is when I have more than one thing in the Write Orders stage. It doesn't happen all the time but very frequently. If you open 2 tabs say the Labs and Imaging with orders in both, so there are 2 orders in the Order Queue then it is likely going to hang up when you hit print. The program has to be shut down and restarted. There is no way to get it back to the chart or past this window without restarting the program. I have had tech look and there is something hanging up in the Windows portion not AC, so the problem does not show in the crash log of AC.

Bert, I rarely look at the charts, not many pediatric patients for me. Diagnosis memory happens occasionally. I find problems with the diagnosis when there are too many diagnosis saved in the chart. I think the max is 100.

koby, I rarely lose a chart when it crashes. For me I would say less than 10% of the crashes does it not work. We also write down the vital signs on an intake form, just in case. Old habits are hard to break.


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