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Imported items for cloud based gone
#79213 10/18/2023 9:05 PM
Joined: Feb 2013
Posts: 93
Knoxville, TN
Shrinkrap Offline OP
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Shrinkrap
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Posts: 93
Knoxville, TN
So we are on the cloud, AC 11.3.2 build 103, recent forced upgrade to Citrix Receiver. All my practice documents are gone. Handouts, rating scales,HIPAA forms, med sheets, illustrations. Tech Support says it's a nationwide issue. Fortunately most are backed up but not all. Three weeks and still no answer.

Lane Cook
Psychiatrist, Knoxville, TN
"Experience is NOT doing the same thing over and over"
Re: Imported items for cloud based gone
Shrinkrap #79219 10/19/2023 7:24 PM
Joined: Feb 2013
Posts: 93
Knoxville, TN
Shrinkrap Offline OP
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I put a comment in and Chirs Tevyaw from AC support called, said he'd fix it and did in a few minutes.

Lane Cook
Psychiatrist, Knoxville, TN
"Experience is NOT doing the same thing over and over"
Re: Imported items for cloud based gone
Shrinkrap #79222 10/20/2023 8:48 AM
Joined: Nov 2009
Posts: 740
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South Texas
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ChrisFNP
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Glad Tech support was able to help and THANK YOU for the update.

Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

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