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So we are on the cloud, AC 11.3.2 build 103, recent forced upgrade to Citrix Receiver. All my practice documents are gone. Handouts, rating scales,HIPAA forms, med sheets, illustrations. Tech Support says it's a nationwide issue. Fortunately most are backed up but not all. Three weeks and still no answer.


Lane Cook
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I put a comment in and Chirs Tevyaw from AC support called, said he'd fix it and did in a few minutes.


Lane Cook
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"Experience is NOT doing the same thing over and over"
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Glad Tech support was able to help and THANK YOU for the update.


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