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Printing #79031 08/10/2023 7:10 PM
Joined: Sep 2003 Posts: 12,867 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,867 Likes: 33 Maine	Has anyone ever experienced the following: (and it only happens on two PCs -- of course the two exam rooms) I will set up a requisition to print. Click on the print icon at the top of the window. It greys out. But, it doesn't bring up the printer window. It takes about 10 to 15 minutes before it does. Bert Pediatrics Brewer, Maine

Re: Printing Bert #79032 08/11/2023 10:02 AM
Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI Mark@AC Member
Mark@AC Member Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI	Hi Bert. It could be a couple things. First thing I would do is try updating/reinstalling the printer drivers on those computers. There may be a conflict with the driver that is causing the error. This is fairly easy to do on your own. The other thing that could be causing the issue is an error with Crystal Reports. This is the program that AC uses to generate the preview window. For this, you would need to reach out to support to help fix it. Mark Dabeck Client Success Manager/Amazing Charts "Amazing Charts now offers On-Site Training. Message me for details".

Re: Printing Mark@AC #79033 08/11/2023 10:55 AM
Joined: Sep 2003 Posts: 12,867 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,867 Likes: 33 Maine	Thanks Mark, I did do the print drivers. So, maybe crystal reports. I guess I should call support? Bert Pediatrics Brewer, Maine

Re: Printing Bert #79035 08/14/2023 9:41 AM
Joined: Nov 2009 Posts: 685 Likes: 15 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 685 Likes: 15 South Texas	I have that happening, just started after a Windows update. I just hit print and it goes through. I don't wait for the preview anymore.

Re: Printing ChrisFNP #79036 08/14/2023 9:43 AM
Joined: Sep 2003 Posts: 12,867 Likes: 33 Maine Bert OP Member
OP Bert Member Joined: Sep 2003 Posts: 12,867 Likes: 33 Maine	Support had mentioned CrystalReports or whatever that is called. Bert Pediatrics Brewer, Maine

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