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Posts: 87
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#78280
07/21/2022 9:16 AM
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Joined: Dec 2010
Posts: 85 Likes: 1
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OP
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Joined: Dec 2010
Posts: 85 Likes: 1 |
To Mark@AC and everyone could help:
I am in the middle of upgrading to V11.1.4 now, completed the installer step, trying to open AC 11.1.4 but cannot with the following error message: "Cannot connect to database on host: server. the application will now exit". I need to have AC to see patients in the afternoon today.
Can anyone to please help??!!
Thank you!!
Cindy
Solo Internal Medicine
Massachusetts
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Joined: May 2009
Posts: 840 Likes: 2
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Joined: May 2009
Posts: 840 Likes: 2 |
Is AC 11.1.4 already on the server and functional there? If so reboot client then try reconnect actually would reboot both server and client . Again assuming can get into AC on server if still can't connect from client then run amazing utilities as an administrator and reset path , make sure you record current path
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Joined: Dec 2010
Posts: 85 Likes: 1
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OP
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Joined: Dec 2010
Posts: 85 Likes: 1 |
Thank you Koby. AC support helped me to complete the upgrade. Now I have a different problem. With the new 11.1.4, I cannot open patient chart, every time I open the chart, it will crash.
Cindy
Solo Internal Medicine
Massachusetts
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Joined: May 2009
Posts: 840 Likes: 2
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Joined: May 2009
Posts: 840 Likes: 2 |
Try closing AC then when reopening AC go to main WIndows menu click on amazing charts menu go down to Amazing Charts ![[Linked Image]](https://acusersforum.com/ub/ubbthreads.php/ubb/download/Number/205/filename/acorder.JPG) Right click to open up Amazing Charts as administrator good luck these crashes can be a bugger.
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