I would like to perform the self-service upgrade and avoid the support fee. However, I cannot get past the instruction step "Verify that SQL Server 2012 Express is in use and is at least SP2". Any suggestions?
Here are screenshots of what happens:
Instructions: (see attachment "instructions")
Screenshot does not show SQL Server Configuration Manager as an option, instead shows this: (see attachment "...missing")
If I select the closest named option "Reporting Services Configuration Manager", it also fails as below: (see attachment "...fails")
Using server names AMAZINGCHARTS and 08\AMAZINGCHARTS also fail. "08" is the name of Main computer running peer to peer AmazingCharts 11.1.2
[ps: wasn't there a way to insert inline images into posts before?]
You do have SQL Server Management Studio installed. You can disable the Amazing Charts services, restart the SQL Server service in single user mode to gain access to SQL Server outside of Amazing Charts, and then use SQL Server Management Studio to get the version number of SQL Server and look up what version and service pack you have.
If any of the above appears to be beyond your IT skills, I highly recommend getting AC to do the upgrade for you. This upgrade, while simple enough for those of us who do this kind of thing for a living (such as myself) is still very serious and can cause you a lot of downtime if it goes wrong.
Hours or days of downtime waiting for someone to save your bacon is way more expensive than the fee.
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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