Updox Slowness

AC Version 12.3
by JBS - 04/24/2025 7:27 PM

New Feature?
by ChrisFNP - 04/22/2025 6:37 PM

Here is a new one
by ChrisFNP - 04/22/2025 6:20 PM

I won't get help because I am I
by Bert - 04/22/2025 9:09 AM

Pharmacy Request Counter Issues
by Headcase - 04/08/2025 7:04 PM

phantom printer
by imcffp - 04/08/2025 10:26 AM

AC v12 mandatory upgrade
by ChrisFNP - 04/01/2025 9:47 AM

JBS
Reisterstown

Posts: 2,984
Joined: September 2009

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Updox Slowness #77823 02/18/2022 1:06 PM
Joined: Oct 2015 Posts: 130 Likes: 1 Johnston, RI tcosta OP Member
OP tcosta Member Joined: Oct 2015 Posts: 130 Likes: 1 Johnston, RI	Has anyone else been experiencing slowness with Updox for the last week or so ? I reached out to them and they said it sounded like my cache needed to be cleared. I've cleared it about 10 times this week and it's made ZERO difference in performance. Every time I clear it, I have to go back in and change my notification preferences again; it seems like it's been slow like this since they updated last week. I am in Updox more than I'm in Amazing Charts, tbh, so it's really messing up my work flow when I have to wait for it to refresh constantly and tell me the page is unresponsive . Trista C.

Re: Updox Slowness tcosta #77824 02/18/2022 5:15 PM
Joined: Jan 2011 Posts: 443 Likes: 2 serene Member
serene Member Joined: Jan 2011 Posts: 443 Likes: 2	Our Updox has been slow intermittently in the past week too. I love the features Updox provides but the inconsistent up time has prevented me from adding more of their services. Serene Office Manager General Pediatrics Houston, Texas

Re: Updox Slowness tcosta #77833 02/22/2022 10:57 PM
Joined: May 2011 Posts: 89 Baltimore, MD doctheo88 Member
doctheo88 Member Joined: May 2011 Posts: 89 Baltimore, MD	Yes. I am also experiencing slow Updox times. Have to wait for the page to refresh, and often have to refresh manually. Epanding items takes too long and sometimes does not work. Frustrating - need a smoother work flow. Theo A. Stephens, MD Internal Medicine, Baltimore, MD

Re: Updox Slowness tcosta #77834 02/23/2022 3:27 PM
Joined: Mar 2011 Posts: 837 Likes: 10 Astoria OR Tomastoria Member
Tomastoria Member Joined: Mar 2011 Posts: 837 Likes: 10 Astoria OR	Useless this morning, although it was working fine about 5:30 AM (PST) Tom Duncan Family Practice Astoria OR

Re: Updox Slowness tcosta #77836 02/23/2022 3:39 PM
Joined: Oct 2015 Posts: 130 Likes: 1 Johnston, RI tcosta OP Member
OP tcosta Member Joined: Oct 2015 Posts: 130 Likes: 1 Johnston, RI	I have tried loading Updox now on 3 different browsers this afternoon. IE, Chrome and Firefox and it's DEAD. Not doing ANYTHING. Ready to scream. Trista C.

Re: Updox Slowness tcosta #77837 02/23/2022 3:40 PM
Joined: Sep 2009 Posts: 2,984 Likes: 5 Reisterstown JBS Member
JBS Member Joined: Sep 2009 Posts: 2,984 Likes: 5 Reisterstown	We were fine until just now (~2PM EST). Now can't even sign on. Updox status page says everything is fine.... Jon GI Baltimore Reduce needless clicks!

Re: Updox Slowness tcosta #77838 02/23/2022 4:59 PM
Joined: Sep 2009 Posts: 2,984 Likes: 5 Reisterstown JBS Member
JBS Member Joined: Sep 2009 Posts: 2,984 Likes: 5 Reisterstown	And now we are back to normal, an hour later. Updox status page acknowledges the issue. Jon GI Baltimore Reduce needless clicks!

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