Auto Import of CCD stopped working

AC Version 12.3
by JBS - 04/24/2025 7:27 PM

New Feature?
by ChrisFNP - 04/22/2025 6:37 PM

Here is a new one
by ChrisFNP - 04/22/2025 6:20 PM

I won't get help because I am I
by Bert - 04/22/2025 9:09 AM

Pharmacy Request Counter Issues
by Headcase - 04/08/2025 7:04 PM

phantom printer
by imcffp - 04/08/2025 10:26 AM

AC v12 mandatory upgrade
by ChrisFNP - 04/01/2025 9:47 AM

Sandeep
California

Posts: 2,316
Joined: April 2011

Print Thread

Rate Thread

Auto Import of CCD stopped working #77792 02/05/2022 10:30 AM
Joined: May 2015 Posts: 20 DanaClark OP Member
OP DanaClark Member Joined: May 2015 Posts: 20	On or around Jan 12, 2022, auto-import of CCD documents into pt charts (direct emails to Dr. Bob) stopped working. I am unsure why. I've already worked with Updox and restarted the AC services on the server, but the documents still fail to import. We run a server in-house (ie. not AC in the cloud). Running version 11.1.2. We upgraded to that version in August, so no upgrades or changes have been made (that I'm aware of) to AC on our server since that time. Before I enter a ticket with AC support, I thought I'd check here to see if anyone else is having a similar issue. Thanks! Dana

Re: Auto Import of CCD stopped working DanaClark #77793 02/07/2022 12:34 PM
Joined: Dec 2006 Posts: 237 Likes: 1 Florida KEVIN Member
KEVIN Member Joined: Dec 2006 Posts: 237 Likes: 1 Florida	Not working for us either. Kevin Miller, MD

Re: Auto Import of CCD stopped working DanaClark #77819 02/17/2022 1:09 PM
Joined: May 2015 Posts: 20 DanaClark OP Member
OP DanaClark Member Joined: May 2015 Posts: 20	Well... I submitted a ticket via email on this issue. That was on Monday, 2/7/22. I did receive a confirmation email with a case# shortly after I submitted it, but nothing since then. Can anyone help me figure out how to determine the status of my case with AC support? I tried the Online Chat, but every time I've tried, it says there are no agents available. I'm reluctant to call the main number and leave a voicemail. (That method has not been very fruitful in the past.) Case# is CAS-234521-F7D0F9 Any assistance is appreciated! Thanks, Dana

Re: Auto Import of CCD stopped working DanaClark #77820 02/18/2022 1:46 AM
Joined: Nov 2009 Posts: 714 Likes: 16 South Texas ChrisFNP Member
ChrisFNP Member Joined: Nov 2009 Posts: 714 Likes: 16 South Texas	I was able to get through for tech earlier today via chat, just have to be patient and keep trying, this has been the best way to get support for me. Might want to try off times like early in the morning for eastern time zone or around lunch.

Re: Auto Import of CCD stopped working DanaClark #77821 02/18/2022 11:30 AM
Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI Mark@AC Member
Mark@AC Member Joined: May 2012 Posts: 340 Likes: 7 West Warwick, RI	Hi Everyone. I looked into Dana's case and there are several others with the same issue. I have sent a notification to the Client Service Managers that these need to be escalated. There are a lot of moving parts to this functionality, so it may take a little time . Mark Dabeck Client Success Manager/Amazing Charts "Amazing Charts now offers On-Site Training. Message me for details".

Re: Auto Import of CCD stopped working DanaClark #77822 02/18/2022 11:53 AM
Joined: May 2015 Posts: 20 DanaClark OP Member
OP DanaClark Member Joined: May 2015 Posts: 20	Thanks, Chris. That worked. I just kept checking back on the Chat page until I was able to connect with someone. Unfortunately, even after spending an hour on the server with me, he was unable to figure out the issue. He is escalating it to the next level. I will post again when I have an update/fix! Thanks, Dana

Link Copied to Clipboard

Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.

Home Forums Discussions Problems Auto Import of CCD stopped working