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PMP
by Bert - 02/27/2025 1:22 PM
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Posts: 34
Joined: August 2010
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#77792
02/05/2022 10:30 AM
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Joined: May 2015
Posts: 20
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Joined: May 2015
Posts: 20 |
On or around Jan 12, 2022, auto-import of CCD documents into pt charts (direct emails to Dr. Bob) stopped working. I am unsure why. I've already worked with Updox and restarted the AC services on the server, but the documents still fail to import.
We run a server in-house (ie. not AC in the cloud). Running version 11.1.2. We upgraded to that version in August, so no upgrades or changes have been made (that I'm aware of) to AC on our server since that time.
Before I enter a ticket with AC support, I thought I'd check here to see if anyone else is having a similar issue.
Thanks!
Dana
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Joined: Dec 2006
Posts: 237 Likes: 1
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Not working for us either.
Kevin Miller, MD
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Joined: May 2015
Posts: 20
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Joined: May 2015
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Well... I submitted a ticket via email on this issue. That was on Monday, 2/7/22. I did receive a confirmation email with a case# shortly after I submitted it, but nothing since then.
Can anyone help me figure out how to determine the status of my case with AC support? I tried the Online Chat, but every time I've tried, it says there are no agents available. I'm reluctant to call the main number and leave a voicemail. (That method has not been very fruitful in the past.)
Case# is CAS-234521-F7D0F9
Any assistance is appreciated!
Thanks,
Dana
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Joined: Nov 2009
Posts: 685 Likes: 15
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I was able to get through for tech earlier today via chat, just have to be patient and keep trying, this has been the best way to get support for me. Might want to try off times like early in the morning for eastern time zone or around lunch.
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Joined: May 2012
Posts: 340 Likes: 7
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Joined: May 2012
Posts: 340 Likes: 7 |
Hi Everyone.
I looked into Dana's case and there are several others with the same issue. I have sent a notification to the Client Service Managers that these need to be escalated. There are a lot of moving parts to this functionality, so it may take a little time .
Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".
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Joined: May 2015
Posts: 20
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Thanks, Chris. That worked. I just kept checking back on the Chat page until I was able to connect with someone.
Unfortunately, even after spending an hour on the server with me, he was unable to figure out the issue. He is escalating it to the next level. I will post again when I have an update/fix!
Thanks,
Dana
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