Home Forums Discussions General Discussion Kudos once more to AC support

Hi everyone,

Once more, a big thank you to Amazing Charts support. This morning they migrated Amazing Charts version 11 from our temporary main computer, over to our new server.

Appointments for support are much more available, the tech (I think it was Ryan but there was a lot going on at that time so I am not absolutely certain) called in right at 9 AM, he and James Summerlin (James NT, I am going to start a separate thread for him) took care of everything and by 11 AM we were up and running on the new server.

I think AC support was absolutely overwhelmed with the volume of calls they had in August, even then they did an absolutely great job of taking care of of us, working long into the night to do so.

I am glad that Bert and Jon also posted excellent experiences with AC support.

Once again thank you!

Gene

My experience with AC Customer support has always been nothing but excellent. Any time and every time, I needed to make a call to them, they have been there - efficient, prompt, knowledgeable and eager to resolve the issues. I had few instances when I called over the weekend and I got help on Saturdays and Sundays!!

Thank you every one on AC Guardian Angels Team!!

I have had good responses from AC Guardian Angel Support myself in the past. I have had Ryan remote in a few times over the years, I think there are 2 Ryan's there at AC but not sure. I have always felt I got a good response from the team and have had my problems solved even if it took them calling me back or getting a second person in to help. My only complaint has been the available hours but this hasn't been an issue lately, hope I didn't just jinx myself!