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#77265
08/26/2021 12:09 PM
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Joined: Dec 2010
Posts: 85 Likes: 1
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OP
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Joined: Dec 2010
Posts: 85 Likes: 1 |
Hi,
For the last 3 days, my controlled substance prescription goes down a lot, I tried to contact support, left voice message with them but no one reaches back to me. Can anyone help me on this? Does this occur to you? IS NEWS Crop having a lot of issues recently? or is this my account?
Mark@AC, can you help? please. We cannot deal with this any more? called in for every prescription, need too much resources.
Thank you!
Cindy
Solo Internal Medicine
Massachusetts
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Joined: May 2012
Posts: 340 Likes: 7
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Joined: May 2012
Posts: 340 Likes: 7 |
I just posted this response in the other thread. I will copy it here.
We are currently experiencing issues with NewCrop, related to an outage that occurred late Monday night into Tuesday. This effects not only refills but EPCS as well. We have been in contact with the NewCrop Management team to get a resolution for this issue. We will keep everyone updated as we work on this.
Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".
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Joined: Dec 2010
Posts: 85 Likes: 1
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Joined: Dec 2010
Posts: 85 Likes: 1 |
Thank you, Mark@AC! How long will it take to resolve this? any estimates? We cannot handle if it goes on for longer.
Cindy
Solo Internal Medicine
Massachusetts
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1 member likes this:
KEVIN |
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Joined: Oct 2012
Posts: 116
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Joined: Oct 2012
Posts: 116 |
Great. More reasons to hate being forced into upgrading.
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Joined: May 2012
Posts: 340 Likes: 7
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Joined: May 2012
Posts: 340 Likes: 7 |
As of right now, I unfortunately do not have any time estimates. As soon as I find out something, I will let everyone know.
Mark Dabeck
Client Success Manager/Amazing Charts
"Amazing Charts now offers On-Site Training. Message me for details".
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Joined: Jun 2012
Posts: 272
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Joined: Jun 2012
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Cindy, we've been in the same boat all week long but we just (~3pm eastern) got our Pharmacy Request window to load....with 72 refill requests. Our PA just told me.
Does this mean that its resolved, Mark?
Josue
Tampa, FL
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Joined: Feb 2011
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Joined: Feb 2011
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We have had intermittent problems since Monday night, more or less not working for an hour then back up for the next 4 hours.
Gene
Gene Nallin MD solo family practice with one PA Cumberland, Md
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Joined: Sep 2009
Posts: 2,976 Likes: 5
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AC should have gotten rid of News Corp a long time ago.
They are truly "fake news".
Jon
GI
Baltimore
Reduce needless clicks!
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Joined: Oct 2012
Posts: 116
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Mandatory upgrades are great. I so looking forward to joining in your frustrations tomorrow. /s
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Joined: Feb 2011
Posts: 1,023 Likes: 5
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Joined: Feb 2011
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We had duplicate threads so I deleted one
Pinky said:
I am having the same problem. I chatted with the support and they tell me the NewCrop server is down and they are working on it. This is so frustrating!
Gene Nallin MD solo family practice with one PA Cumberland, Md
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