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V11.1.1 Update Problem
#76886 07/08/2021 1:38 PM
Joined: Jan 2011
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serene Offline OP
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serene
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Oh no. Already got a problem when upgrading on the main computer.
I clicked abort but now AC won't even start up. frown

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Last edited by serene; 07/08/2021 1:48 PM.
Serene
Office Manager
General Pediatrics
Houston, Texas
Re: V11.1.1 Update Problem
serene #76892 07/08/2021 2:39 PM
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serene Offline OP
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serene
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AC called me back right away and fixed it.

The update is done! It took 2.5 hours and 2 phone calls with AC. They were fast, calling me back right away after I emailed support@ac.

The eRx is faster - no more delay. Haven't had any crashes yet, will know more tomorrow with a full schedule.

Now I can relax for today. laugh

Last edited by serene; 07/08/2021 3:46 PM.
Serene
Office Manager
General Pediatrics
Houston, Texas
Re: V11.1.1 Update Problem
serene #76900 07/08/2021 6:10 PM
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Cumberland, Md
DocGene Offline
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DocGene
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Cumberland, Md
Hi Serene,

Glad it went well!

Please give us updates on the good and bad.

Thanks

Gene

Gene Nallin MD solo family practice with one PA Cumberland, Md
Re: V11.1.1 Update Problem
serene #76976 07/16/2021 3:18 PM
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serene Offline OP
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serene
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The front desk workstation has been crashing twice a day around 10am and 2pm. Strange that it's around the same time everyday. Now another staff member has been experiencing crashes twice a day also. The doctor's workstation has not crashed, thankfully.

Serene
Office Manager
General Pediatrics
Houston, Texas
Re: V11.1.1 Update Problem
serene #76978 07/16/2021 9:27 PM
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DallasCards Offline
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DallasCards
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all computers crashing many times a day. What solutions are there?
Re: V11.1.1 Update Problem
DallasCards #76982 07/17/2021 1:01 PM
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Canaan CT
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koby
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I try to shutdown then restart AC on my workstations a couple of times a day that seems to help albeit takes time and is not a permanent 'fix'
Re: V11.1.1 Update Problem
serene #76983 07/17/2021 1:33 PM
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carlfogel Offline
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carlfogel
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Hi,

Has anyone looked at event viewer for clues to what's happening?

Cheers,

Carl Fogel
Re: V11.1.1 Update Problem
serene #76984 07/17/2021 1:34 PM
Joined: Jun 2005
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Norman, OK
VTWilson Offline
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VTWilson
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Just finished going up from 10.0.2 to 11.1.1.
Needed guardian angel because Tuner hung for >1h at "reindexing" but they called back in 15" on Saturday morning and got us going.
First test script went through fine.

Last edited by VTWilson; 07/17/2021 1:34 PM.
Victor Wilson MD FAAP
Re: V11.1.1 Update Problem
carlfogel #77003 07/20/2021 11:19 AM
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serene Offline OP
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serene
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I opened the event viewer but I don't know how to read/understand it.
I have sent an email to support...

Last edited by serene; 07/20/2021 2:24 PM.
Serene
Office Manager
General Pediatrics
Houston, Texas

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